Refund policy
At Rainy River Homestead, we want you to be happy with your order. If there’s a problem, we’re here to help.
Returns
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To qualify for a return, your item must be:
- In the same condition you received it
- Unused and unworn
- In its original packaging
- Accompanied by proof of purchase or your order receipt
To start a return, please contact us at sales@rainyriverhomesteaders.com.
Returns should be mailed to:
Rainy River Homestead
Box 577
Rainy River, ON
P0W 1L0
Canada
Please do not send items back without contacting us first. Unauthorized returns may not be accepted.
If your return is approved, we’ll provide instructions on how and where to send your package.
Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable unless the return is due to a damaged or defective item. If an item arrives damaged, Rainy River Homestead will cover the return shipping costs.
If you have any questions about returns, feel free to contact us anytime at sales@rainyriverhomesteaders.com.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible so we can make it right.
To help us process damage claims with the shipping carrier, please include clear photos of both the damaged item and the original packaging when contacting us about a damaged order.
Non-Returnable Items
Some items cannot be returned, including:
- Custom or personalized products
- Special order items
- Perishable goods
- Personal care products
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If you’re unsure whether your item qualifies for a return, contact us before purchasing.
Exchanges
The quickest way to exchange an item is to return the original item once approved, then place a new order for the item you would like instead.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sales@rainyriverhomesteaders.com.